Terms & Condition

WHITMORE VANCOUVER – TERMS & CONDITIONS

Welcome to Whitmore Vancouver. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please review them carefully before making a purchase.

1. DEFINITIONS
Cooling-off Period: 14 days to cancel your order without providing a reason
Consumer: An individual purchasing for personal, non-commercial use
Distance Contract: A transaction completed online or via remote communication
Durable Medium: A format (such as email) that allows information to be stored unchanged
Right of Withdrawal: The right to cancel within 14 days after receiving your order

2. APPLICABILITY
These Terms apply to all orders placed on the Whitmore Vancouver website. By placing an order, you agree to these Terms. In the event of conflicting conditions, the terms most favorable to the consumer will apply.

3. COMPANY INFORMATION
Business Name: Whitmore Vancouver
Registered Address: [ADDRESS]
Registration Number: [COMPANY NUMBER]

4. OUR OFFER
We provide:
Clear and accurate product descriptions and images
Transparent pricing, including applicable taxes and shipping fees
All offers are subject to availability and may change without notice

5. ORDER PROCESS
A contract is formed once payment has been successfully processed
You will receive an email confirmation of your order
Payments are handled securely via trusted providers
We reserve the right to cancel orders due to stock issues, suspected fraud, or pricing errors

6. RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days of receiving your order
Items must be returned unused and in original packaging
Refunds are processed within 14 days after receiving the returned items

7. RETURNS & REFUNDS
Return shipping costs are the responsibility of the customer unless the item is defective
Items must be unused, unworn, and in original condition
Refunds are issued to the original payment method

8. PRICING
All prices are listed in [CURRENCY]
We reserve the right to correct pricing or listing errors without prior notice
International customers are responsible for any applicable taxes or customs duties

9. PRODUCT QUALITY & WARRANTY
Products are delivered in accordance with their descriptions and inspected for quality
Warranty applies only to manufacturing defects, not misuse or normal wear
Any issues must be reported within 14 days of delivery

10. SHIPPING & DELIVERY
Orders are shipped to the address provided at checkout
We aim to deliver within 30 days unless otherwise specified
If delays occur, you will be notified
If delivery exceeds 30 days, you may cancel your order for a full refund
If an item is unavailable, a suitable alternative may be offered

11. PAYMENTS
Full payment is required at checkout
We accept major credit/debit cards, PayPal, and secure payment methods
Any payment discrepancies must be reported promptly

12. COMPLAINTS & SUPPORT
Complaints must be submitted within 7 days of the issue
We aim to respond within 14 days
Valid complaints may be resolved through refund, repair, or replacement

13. DISPUTE RESOLUTION
We aim to resolve disputes fairly and efficiently. If necessary, disputes may be referred to an independent mediator or relevant consumer authority.

14. FORCE MAJEURE
Whitmore Vancouver is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or service disruptions.

15. GOVERNING LAW
These Terms are governed by applicable law. Where local consumer protection laws provide greater rights, those laws will prevail.

16. CHANGES TO TERMS
We may update these Terms from time to time. The latest version will always be available on our website. Please review them before placing a new order.