Refund Policy

WHITMORE VANCOUVER – RETURN & REFUND POLICY

At Whitmore Vancouver, we want every product to meet your expectations. If something isn’t quite right, we are here to provide a smooth and reliable return experience.

ELIGIBILITY FOR A REFUND
You may request a return or refund within 30 calendar days of receiving your order if:
You contact us within the return period
The item is unused, in its original packaging, and in resalable condition
The item was received damaged or defective

NON-REFUNDABLE ITEMS
For hygiene and customization reasons, we do not accept returns for:
Personalized or custom-made items
Used, worn, or damaged items due to misuse
Final sale, clearance, or heavily discounted items

HOW TO REQUEST A RETURN
To initiate a return, please provide:
Your order number
A brief description of the issue
Photos of the item and packaging (if applicable)
Our team will respond promptly with further instructions.

RETURN & REFUND PROCESS

1. REVIEW & APPROVAL
Your request will be reviewed, and additional information may be requested if needed.

2. RETURN INSTRUCTIONS
If approved, you will receive detailed return instructions and the return address.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

3. REFUND PROCESSING
Once your return is received and inspected, your refund will be issued to the original payment method.
Refunds typically take 5–7 business days to appear, depending on your payment provider.

IMPORTANT NOTES
Items must be returned unused and in their original packaging
Shipping costs are non-refundable, unless the item is faulty
Returns that do not meet our policy may be declined
Excessive return requests may result in account review

NEED HELP?
If you have any questions or concerns, please contact Whitmore Vancouver through our Contact page. We are here to assist you.